www.PandaComputers.net - Screen Share

www.PandaComputers.net uses Supremo Control to securely fix your computer issues remotely

VERY IMPORTANT - PROTECT YOUR DATA!

In order to protect your data, we strongly recommend that you backup and verify all your data to an external USB drive, and disconnect this drive from your PC BEFORE allowing your assigned technician to remotely connect to your computer.

If your do not know how to backup your data, make sure to ask your technician for help on how to do this.

Data loss of software corruption can happen at any time due to hardware or software failure, remote intervention, user error, and other reasons.

While we try our best to prevent data loss, Panda Computers will not be liable for any data loss claims or additional costs incurred.

[This disclaimer applies even in cases where our technician provided you with assistance to backup your data]

Step 1

Skip this step if you have already completed Get Computer Help Now Form. Otherwise, please complete Get Computer Help Now Form and then come back here and complete Steps 2 to 7

Step 2

Download the Supremo Control software to share your screen and allow technician remote access to your computer.

For ease of use, we recommend using the Google Chrome browser for this step.

Step 3

Once Supremo Control has been downloaded with Google Chrome you will see supremo.exe on the lower left corner of your screen, as shown in the next image.

Click on supremo.exe to begin the installation.

Step 4

On Windows 10 and Windows 11 the User Account Control screen appears, click on Yes to continue.

Click on Yes

Step 5

You may see the Welcome to Supremo screen as shown next, click on Accept to continue

Step 6

A small Supremo Control window should open showing Your ID and Password. Share Your ID and Password with your assigned technician to begin the remote session.

Step 7

Wait to be contacted by a technician, usually within 30 minutes during normal office hours.

Final Notes

a) Once a technician has connected to your computer you will see a pop-up message in the lower right corner of your screen informing you that a remote connection has been established,

b) A Support technician will keep in touch with you via Supremo Control chat or phone call while your computer is being serviced,

c) You can terminate remote access to your computer at any time by closing the Supremo Control window, or restarting your computer,

d) Your assigned technician will inform you once your issue has been fixed, and double-check with you to make sure the issue has been resolved,

e) Final payment for services will be requested. Note: Advanced Tech Support or Regular Service Requests that take longer than 30 minutes may require a pre-payment or deposit.

f) The technician closes the remote session.